Inmates and their loved ones will now connect via a new remote communications platform, with most in-person visits being discontinued as of October 1, 2025.
PINELLAS COUNTY, Fla. — The Pinellas County Sheriff’s Office Jail Facility is rolling out a new remote communications platform powered by Smart Communications. The initiative, which takes effect on October 1, 2025, will transition most inmate visits to a fully remote, video-based format. In a move to modernize and improve security, the jail’s in-person visitation center will officially close on that date.
The new system allows inmates to communicate with family, friends, and legal professionals through video kiosks and portable tablets located within every housing unit. This offers a more flexible and accessible way for people to stay connected, as visits can now be conducted from the convenience of a smartphone or computer.
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Family and friends interested in scheduling a video visit must first create an account at www.smartinmate.com.
The website also provides tools for sending electronic messages and sharing photos. Visits are available daily from 8:00 a.m. to 10:00 p.m. in 30-minute increments. Additionally, an on-demand option is available, allowing inmates to initiate a visit request with a connected visitor at any time during designated hours.
Professional and attorney visits are also being streamlined. Legal professionals can now conduct remote visits and send privileged communications through the new platform. In-person professional visits will still be permitted but are limited to specific days and times.
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Florida attorneys can access in-person services during regular business hours without prior approval, while out-of-state attorneys and court-appointed professionals must submit requests and documentation in advance.
This change is aimed at enhancing security and streamlining operational processes while ensuring inmates can maintain essential connections. Beginning September 17, visitors can pre-schedule appointments up to two weeks in advance.
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