AT&T’s network went down for many of its customers across the United States Thursday morning, preventing them from making calls, texting, or using the internet.
Although Verizon and T-Mobile customers reported some network outages, they were far less widespread.
T-Mobile and Verizon confirmed that their networks were unaffected by AT&T’s service outage, and customers reporting outages may have been unable to contact AT&T customers.
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More than 64,000 AT&T customers reported outages to the digital-service tracking site DownDetector. That is not a comprehensive figure; it only includes self-reported outages.
Although outage reports decreased slightly in the 5 a.m. ET hour, they rebounded at 7 a.m. ET and continue to increase, according to DownDetector.
AT&T acknowledged the widespread outage, but did not provide an explanation for the system failure.
“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them,” AT&T said in a statement to WMUR. “We encourage the use of Wi-Fi calling until service is restored.”
This is a developing story and will be updated,
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