A grandmother in Florida was livid after Spirit Airlines sent her 6-year-old grandson to a different airport, nearly 200 miles from where he was supposed to land, and then allegedly lied about what happened to him.
According to Breitbart news, Casper Ramos left Philadelphia on Dec. 21 and was bound for Fort Myers, where he was to meet his grandmother, Maria Ramos.
Casper’s family even paid an additional fee of $150 to Spirit so airline personnel would keep a close eye on him as an unaccompanied minor traveler, the report noted.
Yet when the grandmother arrived at Southwest Florida International Airport to get him, Casper was not there.
According to Maria, Spirit initially said Casper missed his flight. But she argued that was not true because she had proof his luggage had been checked for the trip.
As Maria demanded answers, Casper eventually FaceTimed her. When she asked him to find a uniformed attendant to speak to, she learned he was actually in Orlando, about 160 miles from Fort Myers.
“I wanted to die, I said, ‘What do you mean he’s in Orlando airport?’” Maria told the UPI news service about her comments to Spirit staff.
“I want them to call me,” Maria continued. “Let me know how my grandson ended up in Orlando. How did that happen? Did they get him off the plane? The flight attendant — after mom handed him with paperwork — did she let him go by himself? He jumped in the wrong plane by himself?”
Spirit was reluctant to answer those questions.
In a statement, Spirit claimed Casper “incorrectly boarded” the Orlando flight.
“The child was always under the care and supervision of a Spirit team member, and as soon as we discovered the error, we took immediate steps to communicate with the family and reconnect them. We take the safety and responsibility of transporting all of our guests seriously and are conducting an internal investigation. We apologize to the family for this experience,” the statement continued.
Yet Maria accused the carrier of lying, noting that it was his call, not Spirit staff, who let her know where he was.
“For me to find out where my grandson was, he had to call me,” Maria noted, adding that the airlines eventually contacted Casper’s mother but still didn’t fully explain the mix-up.
“All I need is for them to give me a call and tell me, listen, we made a mistake,” Maria told UPI.
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