Running any type of business is challenging, and delivery businesses are no exception. In fact, they’re now becoming one of the most popular businesses in the world. But even with their popularity and the possibility for success, they aren’t without risk.
From hiring the wrong people, to not using the right type of technology, many things can go wrong without the right strategy. In this article, we’ll take a look at some of the easiest ways to safeguard your delivery business and continue to thrive in a competitive market.
Educate Your Drivers
There are ways to keep your driver safe while behind the wheel. The first, and probably most important, is providing them with the right training. Make sure they know how to identify potential threats on the road. This can help with stress management as it relates to their role as they will never be able to control the other drivers on the road but need to know how to anticipate those issues. In addition, you also need to teach them the right way to handle customer complaints. Whether they weren’t happy with their order or think that the delivery service was subpar, they need to handle it with respect and follow proper protocol.
Invest in the Right Technology
Whether you have two or many drivers, their safety is a top priority. While GPS systems should be installed in every vehicle as a baseline, you should also think about investing in fleet dash cameras. When used in tandem, they can help keep drivers safe, help you track their performance, and also help boost your ROI. As a business owner, your main focus should be on finding ways to streamline how drivers’ daily processes and how they perform on the job.
Develop Safety Protocols
Your drivers also need to know what to do if they’re ever held up at gunpoint or carjacked. Create a plan that clearly outlines what they need to do if this occurs. Hold routine training sessions, so everyone understands what your expectations are. This way, they’ll be better equipped to handle the situation and possibly avoid getting hurt.
Provide the Right Safety Equipment
If your team uses scooters, bikes, or even go by foot, you need to provide them with the right safety equipment. While some might scoff at the idea, others will welcome your due diligence. Below is a short list of items you should consider buying:
- Helmets: Head injuries are the leading cause of death for delivery personnel. Your employees should always wear a helmet if they deliver by bike, scooter, or moped.
- Reflective gear: If your team works after dark, they need to wear reflective gear at all times.
Proper Insurance Coverage
Proper safety equipment and technology are not the only two things you need to invest in. You also need to think about the different types of insurance you may need. Depending on your niche, you might need to purchase a variety of coverages to protect your organization. You should also have liability insurance. This type of coverage will protect you and your personal assets, in the event that you’re sued. If you deliver internationally, you’ll need to have cargo insurance. Under this umbrella, you’re protected against damages or loss during transit. Bodily injury can help safeguard your company if someone is hurt on the job.
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