USDA Farmers

USDA Launches “AskUSDA” to Improve and Simplify Customer Service

The U.S. Department of Agriculture (USDA) has launched the “AskUSDA” Contact Center program which is designed to serve as the “one front door” for phone, chat, and web inquiries, transforming how the public interacts with the USDA.

The USDA says, “The AskUSDA site makes it easy, providing information from across our organization all in one place. Just type key words or phrases into the search box above. Your search will provide the top 10 results from across USDA. For the best search results, keep in mind that including “and” in the search box will exclude articles that don’t include all searched words. Including “or” in the search box will include articles with any of the searched words.”

The public can contact “AskUSDA” by phone, 833-ONE-USDA, with representatives available from 9 a.m. to 5:30 p.m. Eastern Standard Time (EST) weekdays. The website, https://ask.usda.gov/, is available 24/7 and includes live chat agents available from 10 a.m. to 8 p.m. EST on weekdays.  Inquiries can also be emailed at any time to askusda@usda.gov.

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